Customer Surveys

Customer Profile Survey

An internet-based application in which the respondent is asked to complete a survey. The questions can be customized to meet the client's needs. This can be offered in different countries and languages, such as English, French, Spanish, Portuguese etc. The results are delivered in tables and graphs to summarize data and help our client oversee consistency or scale changes.

The information obtained is used for strategic planning, marketing plans, and other important business decisions. Knowing who you customer is, is critical for business success.

Example: www.sbcinc.info/profile

Customer Satisfaction Index

Staying in touch with what people think about your product and/or service allows your business to adapt to consumer needs quickly. With this survey your clients will be able to give their opinion through a series of questions (this normally takes about 45 seconds). The data collected will be summarized and given to your company in any format necessary, in a timely manner. The results can help your business achieve more sales, better service, increased profits, and fewer defects.

Example: www.sbcinc.info/service

Product Polls

If your company is wanting to launch a new product or change from one product to another, it's important that you know exactly what your customers' preferences are.  By creating a product poll, you can survey your customers, both present and future.  In doing so, you will be able to recognize their purchasing power and buying trends.

Example: www.sbcinc.info/polls

Company Surveys

SWOT Analysis

• Strengths: Qualities of the organization that are helpful to achieving the objective.
• Weaknesses: Qualities of the organization that are harmful to achieving the objective.
• Opportunities: External conditions that are helpful to achieving potential.
• Threats: External conditions which could create obstacles to a business reaching its optimal performance.

This type of survey is created for you to receive detailed input from employees and peers in order to gather information that will improve the structure and flow of information within your company. Typically the respondents to the questionnaire include all employees, which helps get a 360 ̊ perspective. The data collected from this type of survey can assist your business in planning new goals and strategies to reach its full potential. Survey results from thousands of employees can often be delivered within days.

Example: www.sbcinc.info/swot

Employment Applications

We have the ability to create online employment applications for your business.  Thinking about hiring new employees? Let us create a customized employment application with a system that will automatically filter through your applicants, saving you time by viewing only the most qualified applicants based on your criteria.

Example: www.sbcinc.info/employment

Event-Related Surveys

Handle Event Registration

Creating an online registration form for your events will help your company be more efficient in the event planning process.  Online event registration saves time and money by collecting payment information, creating registered guest lists, and giving you an accurate headcount of attendees.

Example: www.sbcinc.info/registration

Poll Event Attendees

It is crucial after any event to receive attendee feedback.  Help enhance your future events by gaining knowledge about your previous event's pros and cons.  Our ability to survey with response grids, radio buttons, drop-down list boxes, check boxes, choose many list boxes, ranking questions, numerical response fields, and paragraph response fields allows attendees to give their feedback while providing you with valuable information.

Example: www.sbcinc.info/attendees

Please contact us for more information and request a FREE brochure.

One of our major clients in Latin America and the Caribbean was feeling frustrated that they could not get any reliable market intelligence on who their customers were (age, education, income, buying motivation, etc.). After several attempts with market research companies, they expressed their own frustration and asked for our help as we had done industry research face-to-face in this region.

Our solution for this client was to introduce online Customers Profile Survey's (CPS) to select markets as a test, and then to the rest of the regions. These surveys help individual countries gather more accurate data about what the profile of their customer is, and what is important to them when making buying decisions. This survey tool is a series of questions that typically only take a customer 45 seconds to complete, and is now done with thousands of customers in a variety of languages. With this specific survey, we provide our clients with detailed information about who their customers are (such as age, gender, level of education, buying motivation, purchase method, and more).