OOZE Award

Strategic Business Communications would like to award the OOZE Award for October 2014 to Sheree Mileski with Embassy Suites Chicago – Schaumburg/Woodfield. The OOZE Award is our way to show our appreciation for the outstanding customer service and excellent delivery provided by Sheree.

At Embassy Suites they anticipate travelers’ needs and deliver what matters most. All of their guests are welcomed with a two-room suite, free made-to-order breakfast each morning, and complimentary drinks and snacks for two hours every night. They are delighted to welcome visitors in their 200 unique locations. We want to show that the standard of service is just a standard, but those who go above and beyond should be recognized and awarded. That is how we developed the OOZE Award. We want to express our gratitude to Sheree Mileski with Embassy Suites Chicago– Schaumburg/Woodfield for demonstrating what we at SBC believe to be outstanding, not only in theory but in the practice of our entire team.

 “Sheree Mileski exceeded the standard expectations during our recent seminar at the Embassy Suites Chicago – Schaumburg/Woodfield. Our seminars are heavily dependent on wireless internet and it is essential that the hotel’s Wi-Fi is reliable. When we asked Sheree how dependable the wireless internet is, she reached out to the Audio Visual staff and General Manager to confirm our needs. When we had to ask very detailed questions regarding the hotel’s Wi-Fi, Sheree called their internet provider. Because of her time and effort, she was able to give us answers that came directly from the hotel’s Wireless Internet provider. Sheree was also organized and made sure all the meeting details were correct. In addition, Sheree was available at all times with a joyful attitude. Our seminar was perfect and both the facilitator and SBC, INC. were very impressed with Sheree Mileski and her staff. SBC, Inc. looks forward to working with Sheree and the Embassy Suites Chicago – Schaumburg/Woodfield in the future.”

–          Brita De Angelo

Meeting Planner, Strategic Business Communications, Inc.

Using the Strategic Business Communications OOZE standard, it is clear that Sheree Mileski with Embassy Suites Chicago – Schaumburg/Woodfield exemplifies customer service. This means she does the best she can for her clients, ALL the time.

At Strategic Business Communications, we measure this type of service through four different angles: Optimizing Every Opportunity with Zealous Enthusiasm:

To OPTIMIZEis to make as effective, perfect, or useful as possible…

They find ways to benefit their customers and make the most of the trust their clients give them.

Look for the OPPORTUNITY to shine…

They use every occasion to the fullest potential and treat it as a situation for attainment of a goal…or prospect for advancement or success.

They were being ZEALOUS,which means they brought drive and ambition to everything they were trying to accomplish. This was exemplified by diligence, devotion, and acting in good character. This is about delivering passion in what they do. Giving more than their best is the only way they are committed to perform.

Using ENTHUSIASM through their work had a huge impact on their client.

They showed many various forms of extreme devotion to their own staff and their clients.

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